Secure trading guide

Chapter 1 Online Trading

1.Buyers’Guide

1）Please mark the payment completed after the buyer has paid for crypto.

2）Buyer should know the other party’s details and payment method before the transaction, communicate through the platform chat, and keep the chat record. Chat records are an important basis for solving problems when disputes occur, and you can file a complaint if a dispute arises.

3） After the buyer pays the order, please mark the payment completed immediately and wait patiently for the seller to confirm the payment. Please do not click to cancel the order before the seller releases the crypto, once the order is cancelled, crypto return to the seller and the paid funds will have the risk of not being recovered.

4）Buyer should use the account with the same real name information to transfer money. If not, the seller can request a refund and cancel the order.

5）The buyer should check the latest payment method of the seller and confirm the accuracy of the payment account. The buyer will take the risk of asset security, if he does not transfer money according to the account generated by the order.

6）Buyer should transfer the order amount (to two decimal points) as shown in the system so that the seller can record and release the digital coins in time.

7）When buyer transfers money, please do not add any information on the transfer page, such as BTC and crypto to prevent it from being intercepted by the bank. Otherwise, the seller can ask for a refund.

8）To ensure the timeliness of your transactions, please choose the “Real time” transfer method. During holidays or weekdays from 17:00 to 9:00, please transfer money over 50,000 in batches (less than 50,000 in a single transfer) to ensure timely arrival.

9）If the buyer cancels 3 orders on the same day, the buyer will not be able to trade on the same day (counted within 24 hours from the first cancelled order). If the buyer is unable to pay due to the seller’s failure to provide a valid payment method and the “number of cancellations” is recorded, please contact the online customer service to deal with it.

10）If the buyer is appealed by the seller and the system determines that the reasons are correct, including but not limited to the following：

• Cancellation after the order has automatically expired.
• Extend the validity period of the order, and the payment cannot be completed for various reasons, and the final payment is not made；
• Not paid but marked paid

2.Sellers’guide

1）When the seller sells crypto, please carefully confirm the price you are selling at. For complaints arising from advertised price issues, we will determine that the asset belongs to the buyer if the buyer has no irregularities. After the buyer buy the crypto, the seller’s crypto will be hosted by the platform. After the buyer marks the payment has been paid, please log in your bank card or payment software, and the seller will release the crypto at the first time after confirming the account information is correct. Any loss caused by releasing the crypto without confirming the receipt is correct will be borne by the seller.

2）The seller may choose to complain if do not receive the asset after 15 minutes of marked payment; if the buyer does not follow the payment first and then marked payment, the payment cannot reach the account within 2 hours or the order is cancelled after payment, the seller may choose to complain and refund without transaction.

3）When the seller receives payment, please carefully verify whether the real name information of the buyer’s payment account is consistent with the real name information of the platform. If inconsistent, please note the risk, when such orders occur complaints, the seller can choose to refund and refuse to deal. If the payment account of another person is frozen due to the user accepting non-real name payment, the platform will investigate the source of the funds and has the right to directly freeze the user’s platform account and cancel the merchant’s verification status.

4）The seller will release the crypto at the first time after checking the receipt is correct. If the seller is unable to complete the release of crypto after 15 minutes after the buyer has marked the payment without any violation, the buyer has the right to request a refund when a complaint occurs for this order. If the seller refuses to coordinate, the CoinW platform will have the right to release the crypto directly to the buyer and freeze the seller’s account.

5） If the Seller is complained by the buyer and the system finds the complaint valid, the reasons include but are not limited to the following:

• Failure to provide valid payment information, resulting in the Buyer being unable to make a payment.
• The buyer provides proof of payment and the seller has not released the cryptoeven after marking the payment as paid for more than 1 hour.

6）If the real name of the payment account is inconsistent with that of the platform verification, the Seller has the right to choose the following actions

• Require the buyer to hold an ID card or passport, etc., for video verification to prove the legal source of funds.
• Theasset refund to the original way；
• Withhold the cryptofor 72 hours without release. after 72 hours, the seller will decide to release or refund the original way. 。

Chapter 2 Cash Transaction

Unlike online transactions, “cash transactions” mean private meetings between buyers and sellers.

• By default, the user accepts the terms and conditions of the cash transaction and assumes all risks and responsibilities. CoinW does not participate directly or indirectly in transactions and assumes no liability for risk or financial loss. In case of dispute, customer service will only consider the clarified trading rules and order chat record. Buyers and sellers must keep proof of cash payment, which can be in the form of photographs, formal contracts or chat conversations.

1.Buyers’ Guide

1） Make sure you are safe when dealing face to face

2）You fully assume the risks that may occur during the transaction

3）When choosing a seller on the platform, don’t make a decision based only on whether the price is cheap or not — check the merchant rating, security deposit, and duration of trading on CoinW OTC

4）Do not use other tools except the chat on order.

5）Don’t agree to meet in suspicious locations or far from the city — the meeting place must be agreed in advance

6）The crypto involved in the order will be frozen and released after the seller confirms received the payment.

7）During the transaction, do not allow the other party to withdraw your cash for any reason — the cash calculation must be done with both parties

8）Once an order is marked as completed, no appeal may be made

2.Sellers’ Guide

1）Make sure you are safe when dealing face to face

2）You fully assume the risks that may occur during the transaction

3）Do not use other tools except the chat on order.

4）The cryptocurrency involved in the order will be frozen and released after the seller confirms that he received the payment

5）The seller has no right to change the price after the sale order is issued and the buyer arrives

6）The seller must recalculate the calculation before receiving the payment

7）Upon confirmation of payment, please transfer the assets to the buyer within 15 minutes

8）Once an order is marked as completed, no complaint can be made