CoinW Commitment: Full Compensation for Futures Stop Loss/Take Profit Offset Amount
Recently, some users have reported issues with the CoinW futures stop loss/take profit trading feature, where the executed prices exceeded the general offset value. In response, the CoinW futures team conducted an investigation within 24 hours and has decided to start full compensation to the users.
According to an official announcement by CoinW, the futures system has achieved some significant improvements and optimizations in terms of matching efficiency, price algorithms, etc., after the upgrade. Specifically, the matching speed has increased by over 20 times, and the TPS (Transactions Per Second) has increased by over 10 times. However, the stop loss/take profit functionality has not reached its optimal state. Currently, the platform only supports market price execution after the stop loss/take profit is triggered. Therefore, during volatile market conditions, there may be some normal price deviations between the executed price and the order price.
In response, CoinW promises to adhere to the principle of providing the best treatment for users by offering full compensation. The platform will calculate and distribute the compensation automatically within 48 hours after a 24-hour statistical period (00:00–24:00), and users are not required to provide any information.
Stop loss/take profit is an innovative feature in futures trading that allows users to limit their risks and profit within a certain range, ensuring that profits can be automatically secured and losses minimized. The head of the CoinW futures department stated that in addition to providing full compensation for the offset amount, CoinW has already started implementing a limit order execution feature after stop loss/take profit is triggered. Users will be able to choose between market price execution and limit order execution. In the future, CoinW will introduce more trading modes for users to choose from, aiming to optimize the user experience.
Since the launch of the CoinW USDT perpetual futures in 2019, the platform has been focusing on crafting user-centric products and continuously upgrading its products. It currently has the world’s leading split and merge margin mechanisms, enabling personalized position management. The system also supports innovative features such as one-click reverse trading, hedge positions, and one-click liquidation. CoinW now has nearly 10 million users and ranks among the top ten in futures trading volume on CoinMarketCap.
CoinW sees users as its top priority. In addition to continuous innovation and upgrades on the product side to meet diverse needs, user feedback is crucial as well. Therefore, after the futures system upgrade, the platform launched the “200 USDT Bug Bounty” campaign, which has received 18 optimization suggestions from users, all of which have been optimized. CoinW’s actions demonstrate its unwavering commitment to user-centricity and its determination to provide supreme service to users.
